A person abseiling down a waterfall, with an eola AI flag on a questionnaire answer about a medical condition

The AI questionnaire checker reads every completed questionnaire and flags the answers your team should check before the session. Included in eola Pro.

How the AI questionnaire checker works | eola

Questionnaires tell your team what they need to know before a session, from health conditions to who needs a hand on the day. On a busy weekend, reading every answer for every booking takes time, and it’s easy to miss the one that matters. The AI questionnaire checker reads each completed questionnaire and flags the answers your team should look at more closely.

When a customer completes a questionnaire for a booking, the checker gives each answer a priority score out of 10. A score of 1 means the answer looks fine, and 10 means it definitely needs a closer look. It’s looking for anything that could affect whether someone can take part safely, such as:

health conditions or allergies you may want to ask about before the session

a Yes that needs explaining, where the follow-up question has been left blank

requests for assistance that need organising

required details that are missing or look wrong, like someone naming themselves as their own emergency contact

It also takes into account the requirements you’ve set on the activity or rental, and its itinerary, so each answer is judged against what the session involves.

Open a session from your calendar. If an answer has been flagged, or questionnaires are still missing, the View questionnaires button turns red.

On the View questionnaires page, you’ll see the message eola AI detected high-priority answers, and a small indicator next to each answer. Hover over it to see why. A flagged answer shows a short explanation and its score, for example (7/10 priority score). Answers with a low score show All good.

To check one family or group at the desk, click View party questionnaires on their booking. You’ll see just that party’s answers, with the same flags.

Nothing changes for customers. They fill in the questionnaire as usual, and the scores and explanations are only shown to your team in your eola dashboard.

Go to Toolset > Apps and open Compliance and safety.

Read the terms and conditions tab, then select Add to eola.

Make sure each activity and rental has a question pack assigned, in the Docs and legal section of its Options step.

Fill in What are the requirements, if any? in each activity’s Details step, so the checker can take them into account.

The AI questionnaire checker is included in the Pro plan at no extra cost. Question packs are included on every plan, including Starter. Our help articles Create a question pack and Use the eola App Store explain each step, and our guide to managing questionnaires and question packs covers the rest.

It’s a second pair of eyes, not a replacement. Your team should still read customers’ answers before the session.

It checks questionnaires answered for bookings. Answers given when someone joins a membership aren’t scored.

Before switching it on, read how customers’ answers are handled on the app’s terms and conditions tab.

Want to see how this could work for your business? Book a demo or get in touch with our team.

The AI questionnaire checker reads each completed questionnaire, scores every answer and flags the ones your team should look at before the session.

How the AI questionnaire checker flags answers to review

A family canoeing on a lake, with an end of season checklist showing review links on, vouchers on sale and next season’s dates open

Eight things to do in eola before you close for winter: tidy your listings, ask for reviews, keep income coming and open next season early.

End of season checklist for activity businesses

The last sessions of the season are done and the kit is drying out. Before you take a well-earned breather, a few jobs in eola will keep money coming in over the winter and make next season easier to start.

Work through this list in an afternoon. Most of it takes a few minutes.

Open Reports > Product performance and look at the season as a whole. It shows which activities sold best and which struggled, so you know what to run again, what to reprice and what to drop. Note your busiest weeks too: they tell you where to add sessions next year.

Archive activities and rentals you won’t run again, and end any discount codes or offers that were only for the summer. Customers then only see what they can actually book, and nobody books a session that isn’t happening.

3. Check your contact details and your team

If customers will email a different address over winter, update Customer contact email in your centre settings. Then remove seasonal staff and freelancers who no longer need access to your dashboard.

Reviews written now are what new customers read before they book next spring. Review links add a review button to the thank-you email every customer gets after their visit, for Google, Tripadvisor or Facebook. They’re free on every plan and take a couple of minutes to set up.

Credit vouchers: customers buy them now as gifts and spend them next season. Christmas is the busiest time of year for them.

Memberships: regulars pay monthly or yearly through the winter, and January is when people sign up to new routines.

Winter sessions: if you run anything indoors or all year, make sure it’s live and easy to find on your widget.

Check Sales > Unpaid items for bookings that were never fully paid, and send a payment link to anyone who still owes you. It’s much easier to settle now than in March.

Add next year’s sessions as soon as you know them. Early planners book well ahead, and the first bookings show you where demand is so you can plan staff and kit. If your prices change through the year, set them up with seasonal pricing, so early bookers pay the right price for the date they choose.

Our team can go through your set-up with you before next season and suggest ways to take more bookings. Book a free pre-season check-in at a time that suits you.

Before you take a breather after the busy season, a few jobs in eola will keep income coming over winter and get next season off to a strong start.

End of season checklist for activity businesses

1. Look back at your season

2. Archive what has finished

3. Check your contact details and your team

4. Ask every customer for a review

5. Keep income coming over winter

6. Chase what’s still owed

7. Open next season’s dates early

8. Book your pre-season check-in

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