Camping at Wimbleball Lake with an eola booking that came in from Pitchup

eola manages your Pitchup listing and syncs bookings both ways, with eola’s emails, waivers and reminders for Pitchup customers.

Pitchup bookings in eola | eola

If you offer camping, glamping or other stays, Pitchup is one of the places your customers go looking. eola manages your Pitchup listing for you and links it to your accommodation in eola, so bookings made on Pitchup appear in eola and bookings made through eola are sent to Pitchup. Your team works from one calendar instead of checking two systems.

Confirmed bookings made on Pitchup come into eola automatically, for the accommodation and pitches that are linked to Pitchup. They appear in your calendar with your other bookings.

If a Pitchup booking moves dates or pitch, eola updates it. If it’s cancelled on Pitchup, it’s cancelled in eola too.

Bookings made in eola for linked spaces, whether online or at the front desk, are sent to Pitchup, and changes to them are sent too.

Only accommodation and spaces linked to Pitchup are synced. Anything else stays in eola only.

Payment for Pitchup bookings is taken on Pitchup. Customers reschedule, cancel or ask for refunds through Pitchup, and their confirmation email tells them so.

Customers who book on Pitchup get the same eola emails as your other customers, so they arrive knowing what to expect.

A booking confirmation from your business, with their pitch number and a note that payment was taken on Pitchup.

Since September, your disclaimers and question packs are created automatically for Pitchup bookings. The confirmation email links to them, so the organiser can complete them and invite their group before they arrive.

Since July, upcoming booking reminder emails go out for Pitchup bookings too.

The confirmation also suggests activities at your centre during their stay, so campers can find your activities before they arrive.

We’ve made the connection more dependable this year. Since February, eola retries automatically when Pitchup’s servers don’t respond. Since May, sending bookings to Pitchup copes better when Pitchup is slow to reply.

If a booking still can’t be sent to Pitchup, your team gets a notification in eola with a link to the booking, so you can check it on Pitchup.

eola manages your Pitchup listing and the link between Pitchup and eola. Your part is connecting your Pitchup account. Before you start, you’ll need your accommodation and spaces set up in eola.

Ask the eola team to switch on Pitchup for your centre. Email help@eola.co or use Chat with support in your dashboard.

Connect your Pitchup account. Go to Toolset > Pitchup and, on the Setup tab, enter your Pitchup API key and save. You’ll find it on Pitchup.com: select Me, then My details, and scroll to the API key section.

Our team sets up and manages your listing on Pitchup, and links each accommodation product and space in eola to the right pitch type and pitch.

Once everything is linked, bookings sync both ways. You can see what’s linked on the Accommodation and Spaces tabs under Toolset > Pitchup.

Pitchup bookings that are only reserved, not confirmed, aren’t brought into eola until they’re confirmed.

If a Pitchup booking is moved to a pitch that isn’t linked to eola, it’s removed from eola. Let us know when you add new pitches so we can link them.

We can link as many accommodation products and pitch types as you have.

Want to see how this could work for your business? Book a demo or get in touch with our team.

eola manages your Pitchup listing and links it to your accommodation in eola, so Pitchup bookings appear in your calendar and eola bookings reach Pitchup.

Pitchup bookings in eola: list your stays on Pitchup

Kayaking at Llandegfedd Lake with the eola unpaid items list and a payment link

Edit and resend payment links, see unpaid bookings, store items and charges in one list, and take payment at the front desk by card reader or cash.

Payment links and unpaid items on eola

Not every booking is paid the moment it’s made. Phone bookings, group organisers and extras added later often need a payment link, and then someone has to follow them up. Payment links and the unpaid items list keep that chasing in one place, so nothing slips through on a busy weekend.

When you take a booking from your dashboard, choose Payment link as the payment method. We email the link to the customer, and you can tick Send via sms too. They click it, add their card details and the booking is paid.

Since May, you can also change a payment link booking that hasn’t been paid yet. Open it in checkout again, make your changes and send a new link. Before, once a link had gone out, the booking couldn’t be edited through checkout.

Go to Sales > Unpaid items to see what’s still owed. The list is split into sections:

Unpaid bookings: bookings still waiting for payment.

Part-paid bookings (deposit only): customers who’ve paid a deposit and still owe the balance.

Unpaid additional payments: extra charges you’ve requested on a booking after it was made.

Unpaid store items: store items you’ve asked a customer to pay for.

Each row shows who it’s for, what it’s for, when it was requested and how much it is. Copy puts the payment link on your clipboard, so you can paste it into a message. Checkout opens the customer’s basket in your dashboard checkout.

Since August, the list only shows store items where you asked for payment by email or invoice. Abandoned and failed baskets no longer clutter it up.

Taking payment when the customer turns up

If a customer arrives without paying, click Checkout next to the item. Their basket opens in checkout, ready for you to take payment on the Card reader or record it as Cash. This works for unpaid bookings, deposit balances, store items and additional charges.

If an additional payment is no longer needed, click Cancel. It’s removed from your records, the payment link stops working and reminder emails stop. You can’t undo this.

Each session’s Comms page lets you resend the booking payment link, the remaining balance link for deposits, or a charge payment link to the organiser. When you request an additional payment, you can also pick a date under If not paid, remind me on. If it’s still unpaid on that day, we’ll email you a reminder.

Open the section you need, for example Unpaid bookings.

Click Copy to grab the payment link and send it to the customer, or Checkout to take payment now.

In checkout, update the basket if you need to, choose a payment method and click Complete.

Card, cash and invoice payments are included on every plan, including Starter. Invoices need the Invoicing app, which you can add from Toolset > Apps.

You can also see what a customer owes on their customer record, under the Unpaid tabs, each with a Pay link.

Deposit balances can’t be sent as a new payment link or invoice from checkout. Customers can pay from their balance emails, or you can take it by card reader or cash.

If you apply a discount code to a booking and send an invoice, the invoice now charges the discounted total.

How to send and resend payment links, keep track of everything customers still owe in the unpaid items list, and take payment when they turn up without paying.

Chasing unpaid bookings with payment links and the unpaid items list

Sending a payment link

Everything unpaid in one list

Taking payment when the customer turns up

Resending links and reminders

How to use it

Good to know

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