Our goal when building the eola platform was to create a fast, safe and easy-to-use system. In order to keep your payments completely secure, eola integrates with the payment processor Stripe.

Our goal when building the eola platform was to create a fast, safe and easy-to-use system. In order to keep your payments completely secure, eola integrates with the payment processor Stripe. We are also a PCI compliant company to ensure our partners’ and their customers’ safety.

Here’s a guide on how to set-up payments on eola and get you ready to take bookings online.

After you have created your first activity on the system, a message will pop-up on your main dashboard page that asks you to add your payment details.

If you follow the link provided, it will guide you through the Stripe set-up and verification process.

Once you have finished setting up your Stripe account with eola, you are ready to start taking paid bookings.

The sooner you set-up, the sooner your customers can make payments via the eola platform, and you can receive payouts from us.

Don’t forget to have your documentation ready as you will need to share information about your business and yourself.

If you don’t have a registered business and operate as an individual or charity, contact us at support@eola.co so we can help update your Stripe account type.

When a customer makes a payment via the eola platform,  4% + VAT covers eola’s fees and payment processing costs, leaving 96% to be paid out to you.

By default, payouts are made to you on Mondays after being finalised on the Thursday before.

All payments go through AI-based fraud checks by Stripe, which sometimes affects which payments are included in the payout for a specific week.

When a refund is issued, Stripe pays the full amount (100%) of the booking from your virtual Stripe account directly to the customer's bank account.

We retrieve the 96% that we previously paid out to you by balancing the refunded amount against future booking payments.

This way we only send payouts to you, and never transfer anything out of your bank account.

We don’t charge you anything for refunds.

Our payments process is simple and secure. Once you have completed the set-up process, your customers will be able to quickly and easily pay for your wonderful activities online, saving you lots of time and effort.

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If you are already one of our partners make sure you have joined our Facebook Community page where you will receive updates, support and have access to a network of fellow eola partners.

Looking for more information on how to make the most from your eola account?

How to create an activity on the eola platform

How to set up payments on eola

eola was developed with the goal to ensure a smooth management process for experience providers. This is a step-by-step guide

We know how important it is to have a booking platform that makes it easy for you to set up activities, saving you time and effort. eola was developed with the goal to ensure a smooth management process for experience providers.

Below is a step-by-step guide on how to set up your activities on the platform.

1. To navigate from the home page on your dashboard to the activities page click on products then activities on the left side menu.

2. Start creating your first activity by clicking on create at the top of the page.

3. Fill in the basic details of your activity such as activity name and description of your activity.

4. On the customer comms tabyou can add information you would like to be sent to the customers once the booking is complete, such as what they should bring on the day.

5. The meeting point tab gives you the choice to add a specific meeting point for the activity.

6. On the schedule page you can input all available dates and times for your activity. To add more than one time slot just click add another.

7. You can also repeat an activity daily, weekly or monthly until a chosen end date.

8. On the pricing page, you can input your pricing model and choose to add separate pricing for children and adults.

9. You can create add ons to your activity e.g. renting a helmet or the price of a sandwich included in the booking.

10. You have the option to make the activity an exclusive booking, meaning it will be private and not appear publicly.

11. You can also choose to offer group pricing depending on group sizes.

The options page is the final step of your activity set up.

12. Here you can choose your display settings, such as updating your imagery and having activities featured or hidden from the public.

13. You can also enable gift vouchers and passes for activities.

14. Lastly, you canadd question packs and activity disclaimers if you have added these in your toolset.

Once that is done you, just click launch, and your activity is fully set up.

You can see and manage your activities from the eola calendar on your dashboard. Learn more about how to manage the calendar.

For more advanced features and options you can view the eola apps and easily enable those that are best suited for your business.

The process is simple, and easy to follow. Once you have created the activities, the booking process is automated. No need to email back and forth, or worry about schedule clashes. This will save you time and energy, so you can focus on delivering outstanding experiences.

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eola was developed with the goal to ensure a smooth management process for experience providers. Below is a step-by step guide on how to set up your activities on the platform.

How to create an activity on the eola platform

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Activity details

Activity schedule

Pricing model

Options

Your activity is available to book!

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