How Frogs Rafting uses eola to transform their business operations
Nestled in the picturesque landscapes of France, Frogs Rafting, led by Nat and her husband, has been delivering thrilling rafting and canyoning experiences for over a decade. Frogs Rafting has managed to carve out a reputation for their exceptional adventures, however, like many outdoor activity providers, they faced significant challenges in streamlining operations and embracing modern technology.
In a candid conversation with eola, Nat shared her journey of integrating an online booking system, the apprehensions she initially faced, and how eola became a game-changer for their business. Here’s her story.
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From skeptic to advocate: Frogs Rafting journey
For years, Frogs Rafting managed bookings manually, relying on emails and phone calls. Nat was skeptical about transitioning to an online booking system, fearing it would be too complex or alienate their clients. However, after much deliberation, they decided to take the leap with eola—and the impact was immediate.
"I wasn’t an easy sell," Nat admits. "I was quite prepared never to do this because it seemed so hard and technical. But I’ve been won over. It’s not my mistakes to make anymore; it’s the clients’. And honestly, nothing went wrong."
This shift allowed Frogs Rafting to spend less time on administrative tasks and more time focusing on what truly mattered—creating unforgettable experiences for their customers.
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eola: A breath of fresh air
Nat shared her appreciation for eola’s exceptional customer support, noting how it stood out in her experience of running a business in France. She highlighted how refreshing it was to have challenges resolved quickly and efficiently.
"With eola, if I had a problem, it got sorted quickly. It was such a positive change for us—it made the whole process much easier and more reassuring."
This reliable and responsive support made the transition to eola smooth for Frogs Rafting, showing that eola is more than just a booking system—it’s a true partner dedicated to helping businesses thrive.
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A surprising outcome: Better customer relationships
While Nat initially believed that customers preferred the personal touch of a phone call, she discovered that offering an online booking option actually improved their customer relationships.
"Before eola, we thought people wanted to speak to a real person before booking. But the reality is, they’d rather book a rafting experience at 1 AM without having to call. Now, the only calls we get are genuine concerns, and we have more time to focus on helping those clients."
By freeing up time previously spent on repetitive tasks, Nat and her team were able to offer a higher level of customer care, leading to stronger, more meaningful relationships with their guests.
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Empowering small businesses
Nat sees eola as an ideal solution for small, owner-operated businesses like Frogs Rafting, where resources are limited, and every minute counts. She particularly noted the ease of use, even for those who aren’t tech-savvy.
"It works even if you’re completely new to technology. Most of the work is done by the clients themselves when they book. It’s intuitive and simple, which is perfect for small operators."
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Inspiring others to take the leap
Nat’s experience with eola is a testament to how technology can empower small businesses, even those hesitant to embrace change. Her advice to other activity providers considering a booking platform is straightforward: give eola a try!
"It’s been a game-changer for us. I was skeptical, but it has completely transformed how we run the business."
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Final thoughts
Frogs Rafting’s story is one of growth, adaptation, and finding the right tools to thrive in an ever-evolving industry. For businesses like Nat’s, eola isn’t just a booking system—it’s a partner that understands their unique challenges and provides solutions tailored to their needs.
If you’re an outdoor activity provider looking to save time, reduce stress, and improve customer relationships, Nat’s story proves that the right booking platform can make all the difference.
Ready to transform your business? Discover how eola can help you.
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Check out more tips on how to grow you activity centre: Choosing an online booking system for your water centre and Adding memberships to your business.
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