Exciting new partnership: eola x Breezy
Exciting new partnership: eola x Breezy
We’re excited to share our latest integration: eola now connects with Breezy — an AI assistant that helps manage day-to-day customer queries and booking requests, so your team can spend less time in inboxes and more time delivering great experiences.
If you've ever come back from a busy day on the water, on the slopes, or out on site to find 30 unread messages (half of them asking the same three questions) this one's for you.
About Breezy
Breezy sits on your website as a chat widget. When a customer messages you, Breezy responds instantly, pulling live information from your eola account to answer questions about availability, pricing, suitability, and more.
It doesn't just answer questions. It takes action in line with your policies. It can move bookings, process refunds, and confirm changes with customers end to end, without you ever needing to step in. When something genuinely needs a human, it escalates, with a summary already written for you and your team.
Real results from an eola partner
One of our partners, a busy multi-site outdoor activity business, switched Breezy on last year. A few months in, the numbers tell a clear story:
- 96% of customer conversations handled without any staff involvement. Booking enquiries, availability questions, reschedules, refunds; the everyday admin that piles up fastest when you're busiest.
- Over a third of all conversations came in outside of business hours. Before Breezy, those customers were waiting until the next morning for a reply, or not waiting at all. Now they get an answer in seconds, with the average first response time being under five seconds.
- Rebookings and refunds processed automatically, end to end. A customer messages to say they need to move their slot; Breezy checks availability, understands your policies, makes the change, and confirms it while the team gets on with the day. No back and forth, no one chasing an inbox.
- Customer satisfaction: pleased outnumbered unhappy customers by more than two to one across thousands of rated conversations. And during their peak month last summer? Nearly 1,000 conversations in a single month, all handled.
Why it matters this season
Peak season is when most activity businesses are at their most stretched, with highest footfall, fewest spare minutes, most customer questions. For operators running busy sites, the volume of inbound messages can be staggering.
Breezy handles it. Your team doesn't have to.
If you're heading into your busiest stretch without something like this in place, you already know what that feels like.
It's built for eola partners like you
Because Breezy integrates directly with eola, it has access to your live availability, your booking data, and your business information. There's no manual setup of FAQs for every session type, no copy-pasting schedules. It works from your existing setup.
You stay in control. You can see every conversation, review escalations, and train Breezy on anything it's getting wrong. It just gets smarter the longer you use it.
Try it for free
It’s not too late to try Breezy this summer. They’re even offering 500 free credits to eola customers — enough to see it working on your own customers, with your own bookings, before you commit to anything.
Don’t have an eola account yet? eola is an all-in-one booking and management platform built for the activity and leisure industry — designed to help operators manage bookings, boost revenue, and keep operations running smoothly.