Cancellations
Rigid: Guaranteed full refund if cancelling 5 days prior.
You will be entitled to a full refund under the following circumstances:
- If your booking is under £200 and you cancelled at least a full 72h prior to the activity start time.
- If your booking is over £200 and you cancelled at least a full 5 days prior to the activity start time.
- If the centre cancels the activity at any time.
If the conditions on the day aren’t ideal but the activity still takes place, you will not be eligible for a refund.
