3.1. If you wish to cancel your booking, the booking must have been made 7 days prior to hire and you must notify us at least 6 days prior to hire in order to receive a refund.

3.2. All cancellations are subject to a cancellation fee of 10%.

3.3. We reserve the right to cancel your booking due to adverse weather conditions or any other reason beyond our control. This includes but is not limited to dangerous winds, lightning forecasted or if the manager judges that the customers will not maintain their ability to cope with the conditions during the session.

3.4 If we cancel your booking due to adverse weather or a reason beyond our control you will be entitled to a rescheduled booking or voucher only. Any other reason for us canceling your booking, such as but not limited to, late arrival, under the influence of drugs or alcohol, rudeness to staff, concerns on capability and safety will not be refunded or rescheduled.

3.5. Where customers can not attend their activity for reasons beyond their control E.g. public transport strikes, Hamble Paddle will offer a digital vouchers to the value of the booking which can be redeemed within 12 months.

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