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Staff Off

Bristol
sup - Up to 6 people

Cancellations

Cancellation Policy

Cancellation Notice: We must receive advance notice, 24 hours prior to the session start date via email or telephone.

If you wish to reschedule due to other commitments that suddenly occurs, we must receive advance notice, 24 hours prior to the session start date via email or telephone.

If you are suffering an illness, we must be notified immediately and we will make an assessment on the outcome of your session.

If you think you have coronavirus, or have been tested positive for the coronavirus, please contact us immediately and self-quarantine for 14 days and we will make an assessment on the outcome of your session. Please do not attend the session to reduce the risk of spreading the virus to other customers and our staff.

If you have suffered an injury prior to your session, we must be notified immediately and we will make an assessment on the outcome of your session.

UK Active Outdoors Ltd (Adventure SUP) reserves the right to change the session type or cancel a session if adverse weather conditions or unforeseen circumstances. This is only done if your safety might be affected and therefore we will make the choice leading up to your session. If you do not hear from us leading up to your session, please assume that it is going ahead. Any cancelled session will be rescheduled to another date and time.

If using vouchers, we will reschedule the session as required, unless the voucher has not been redeemed or is past its expiry date.

Please email us through our contact form on our main website www.adventure-sup.co.uk

or email us enquiries@adventure-sup.co.uk

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