Pendle and Cumbria Balloons Terms and Conditions

VOUCHER PURCHASES

1. All purchases of a voucher for a hot air balloon flight experience must

be made on our standard booking form

2. Vouchers may be purchased by telephone if payment is made by

credit card, but you must send us a completed purchase form as soon as

possible

3. The contract for initial voucher purchase is made with you, but you

can give the voucher to someone else, provided that you have made this

clear at time of booking. These Terms and Conditions will still apply, and

‘you’ in the rest of these Terms and Conditions will then apply to that

person.

4. It is our intention that all the terms of the contract between us are

contained in these Terms and Conditions and in the brochures and

associated documents (if any) issued by us. If you wish to rely on any

variation in these Terms and Conditions you should ensure that these

variations are agreed in writing by us when making the initial voucher

purchase.

OUR OBLIGATION TO YOU

1. The voucher will entitle you to participate in a hot air balloon flight, at

a date to be arranged within 12 months of its purchase, including the

preparation and inflation of the balloon for flight, a flight in a hot air

balloon, a commemorative certificate signed by the pilot and recovery

of the balloon at the end of the flight.

2. The voucher is not redeemable for cash.

3. Hot air balloon flights are completely dependent on the weather and

are regulated by the Air Navigation Order. It may be necessary to

postpone a flight at any time if in our judgement the conditions are not

safe or the flight would not be permitted under the Air Navigation

Order. We will give you as much warning as operational procedures

allow of any postponement, but in order to ensure your safety then we

reserve the right to postpone any flight up to moment of launch.

4. It is intended that the balloon will be in the air for 45 minutes to 1

hour, but the pilot has ultimate responsibility for deciding the duration

and conduct of the flight and the approximate time and place of any

landing. We cannot guarantee that the flight will follow any particular

direction.

5. If we have to postpone your flight on eight or more occasions, and

your voucher is then valid for less than two months, then we will then

extend the validity of your voucher for a further three months.

6. We will make a refund less our reasonable administration costs (see

note 9) in the following circumstances:

a) If you die or it is certified by a doctor that there is no possibility that

you will be or were medically fit to fly (other than pregnancy) for the

validity of your voucher.

b) If we have agreed in writing at the time of the voucher purchase that

the flight must be taken on a specified period of time of not more than

one month, and we are unable to fly at that time.

7. If you are unable to fly during the validity of the voucher because you

are pregnant we will extend the voucher for a further 9 months

8. Refunds in any other circumstances are at our discretion.

9. Our administration costs are equal to the current minimum deposit.

10. We carry insurance to cover against the risk of any injury and

damage to passengers and their belongings during the course of our

flights in accordance with international agreements covering air

transport. The level of cover varies from time to time as a result of

currency fluctuations but is unlikely to be more than £200,000 per

passenger and may be as low as £100,000. Further details are available

on request. We will not be liable for any loss of damage to equipment

and effects brought with you on the flight, nor death or injury above the

level of our insurance cover.

11. We do not accept liability for any costs or expenses that you incur if

we have to postpone any flight, where the reason for postponement is

beyond our control.

YOUR OBLIGATION TO US

1. Your voucher is valid for a period of 12 months from the date upon

which it was bought. If your flight is not taken within that time you will

lose the right to participate on a flight, unless you have booked flights on

eight or more occasions which have been postponed, or the validity

period of the voucher has been extended for some other reason under

these terms and conditions.

2. You must contact us within 3 months of the purchase of the date

shown on the voucher. Quoting the booking number of the voucher to

make a first booking for your flight which must be for a date within 9

months of the purchase date. If you do not do so, and do not take your

flight within the validity period the voucher will expire at the end of its

validity period and you will lose your right to a flight. We will not make

any refund in these circumstances.

3. If payment was not made in full when the voucher was purchase the

balance must be paid 10 days before the first date for which you book

your flight.

4. You must telephone to check that the flight has not been affected by

adverse weather conditions in accordance with our Flight Information

provided in advance of your flight.

5. You may postpone your flight up to 48 hours before the meeting time

of the flight. Cancellations within 48 hours of meeting time will not be

accepted.

6. If you do not give notice of postponement in accordance with

paragraph 5 above, or do not attend in time to take part in your booked

flight, you will not be entitled to a rescheduled flight or any refund.

7. We are not qualified to express and opinion confirming you are fit to

fly, and you must ensure you are fit to fly. You must not fly if you are

suffering from any serious medical condition, have recently undergone

surgery unless you have a certificate of fitness from your doctor. You

must not fly if you are pregnant of under the influence of alcohol or

drugs.

8. Our paramount consideration is your safety and the safety of others

participating in the flight and you must obey all requests and

instructions issued by any of our representatives and take particular

care to abide by any safety instructions given. The pilot has complete

discretion as to whether you are allowed to take part in the flight and

will refuse to allow you to do so if in his opinion you would be a risk to

the balloon, to others or to yourself.

9. We will not fly children under 6 years old. A child under 16 years old

will only be flown if accompanied by a responsible adult.

10. You should wear appropriate clothing as advised in the Flight

Information provided in advance of your flight, and detailed also in our

brochure.

Note: These Terms and Conditions have been drawn up by The British Association of Balloon Operators in conjunction with

the Office of Fair Trading

Ribble Valley Lancashire Balloon Flight

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