Pre Paid Lessons

In the event that pre-pay deals are not completed before you pass the practical test or before you end the block of hours you have paid for, any unused time will be re-calculated at the normal lessons rate and the remainder refunded accordingly.

Lesson cancellation

Lessons cancelled at short notice or not attended for what ever reason (48 hours before start time) will require payment in full.

All lessons to be paid for at least 48 hours in advance of lesson otherwise the lesson will be released to our waiting list.

Practical Test

Hire of the driving school car for use during the practical test will be charged at the normal lesson rate.

Your driving instructor reserves the right to withhold the use of the driving school car for practical test, if in their opinion the chances of passing the test are unrealistic.

Practical Test Cancellation

In the event of the driving school car being unavailable on the day of the test for reasons of illness to your driving instructor, or for reasons of mechanical failure, test fees by your will be refunded in full.

In the event of the practical test being cancelled by the Driving Standards Agency, it is normal practice for the test fee to be refunded by them, however lessons booked on day will be subject to 48 hour late notice cancellation and will require payment (some of theses fees can be claimed back the the Driving Standards Agency.

Complaints Procedures

Please inform the office of any complaints that you may have and we will endeavour to address the situation. In the event that you are not satisfied, you may then make reference to the register of approved driving instructors who will consider then matter and advise accordingly.

Driving Lessons with Jenny Thompson

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