Activity shortfall payment

Cancellation

In case you need to cancel the lesson, trip or session, then following charges apply:

1. 14-8 Days before the course date 50% of the total course fee
2. 7-0 Days before the course date 100% of the course fee

Refunds 

Please note that failure to attend the lesson, trip or session will not be eligible for refund whatsoever. The above charges will apply.

In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

Rescheduling lessons, trips and sessions

Rescheduling is permitted but, if requested within 7 days of the initial date of the lesson, trip or session, will incur a £10 rescheduling fee per person, per change. Rescheduling fees must be paid immediately upon rescheduling.

1. We reserve the right to change any part of a published lesson, trip or session if this is caused by circumstances beyond our control.
2. We reserve the right to cancel or reschedule any lesson, trip or session and will advise the customer as soon as the change is known.
3. We will use all reasonable endeavours to avoid changes of this nature.

For any lessons, trips or sessions, which are rescheduled due to unforeseen circumstances such as thunderstorms and high winds; instructor or guide sickness; lesson, trip or session is filled with a low number of paddlers, then, every endeavour will be made to provide a replacement instructor or guide, or to reschedule the lesson, trip or session and we will offer paddlers as many dates as possible to participate in their session. Please note that a refund is not available in this circumstance.

The location and date of the lesson, trip or session will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or session.

Non Attendance

Any non-attendance of any lesson, trip or session for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.