Full refund if cancelled 15 days or more prior to the activity.
Cancellation
In case you need to cancel the lesson, trip or session, then following charges apply:
Refunds
Please note that failure to attend the lesson, trip or session will not be eligible for refund whatsoever. The above charges will apply.
In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.
Rescheduling lessons, trips and sessions
Rescheduling is permitted but, if requested within 7 days of the initial date of the lesson, trip or session, will incur a £10 rescheduling fee per person, per change. Rescheduling fees must be paid immediately upon rescheduling.
For any lessons, trips or sessions, which are rescheduled due to unforeseen circumstances such as thunderstorms and high winds; instructor or guide sickness; lesson, trip or session is filled with a low number of paddlers, then, every endeavour will be made to provide a replacement instructor or guide, or to reschedule the lesson, trip or session and we will offer paddlers as many dates as possible to participate in their session. Please note that a refund is not available in this circumstance.
The location and date of the lesson, trip or session will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or session.
Non Attendance
Any non-attendance of any lesson, trip or session for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.