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Reschedule fee

Richmond
kayak - Up to 18 people

Description

Trip or lesson rescheduled within 7 days of the activity

Cancellations

Full refund if cancelled 15 days or more prior to the activity.

Cancellation and Refunds 


In case you need to cancel the adventure, session or lesson, then following charges apply:

  1. up to 14 days prior to the adventure, session or lesson a full refund is available
  2. 14-1 day(s) prior to the adventure, session or lesson we will refund 50 % of the cost or offer a full refund to a voucher valid for 12 months
  3. on the day, we offer a refund to a voucher (less £10 per person) valid for 12 months


Please note that failure to attend the lesson, trip or session will not be eligible for refund whatsoever. The above charges will apply.

In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.


Rescheduling adventures, sessions and lessons


Rescheduling is permitted but, if requested on the day of the adventure, session or lesson, will incur a £10 rescheduling fee per person, per change. Rescheduling fees must be paid immediately upon rescheduling.


  1. We reserve the right to change any part of a published lesson, trip or session if this is caused by circumstances beyond our control.
  2. We reserve the right to cancel or reschedule any lesson, trip or session and will advise the customer as soon as the change is known.
  3. We will use all reasonable endeavours to avoid changes of this nature.


For any lessons, trips or sessions, which are rescheduled due to unforeseen circumstances such as thunderstorms and high winds; instructor or guide sickness; lesson, trip or session is filled with a low number of paddlers, then, every endeavour will be made to provide a replacement instructor or guide, or to reschedule the lesson, trip or session and we will offer paddlers as many dates as possible to participate in their session. 

Please note that we will refund onto a voucher, valid for 12 months, in this circumstance.


The location and date of the lesson, trip or session will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or session.


Non Attendance


Non-attendance of any adventure, session or lesson, for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.


Under 18’s


Under 18’s are not permitted to take a Self Guided Adventure or Session with Back of Beyond Adventures unless a parent or guardian is taking a Self Guided Adventure or Session with them. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise, where requested, you will not be permitted to take your adventure or session without a paying adult present. In this circumstance our cancellation and refund policy fully applies.






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