KEW 2hr Private session (1:1)

sup - Up to 1 person

Description

Why not book an instructor all to yourself. Whether you want to work on your technique, gain knowledge on how to navigate the Tideway (Tidal Thames) safely or just introduce yourself to SUP at your own pace - our qualified and experienced instructors can do all of that for you.

This stand up paddleboard session is suitable for beginners and adults of all abilities and ages.

Please complete the questionnaire as information about your paddling ability, weight and height helps the instructor to choose the right equipment for you.

You will need to be able to swim and be confident in the water. Certain level of flexibility and ability to get up to standing from kneeling is required for learning to paddleboard.

*Please note 3rd party vouchers are not applicable for these sessions.

Weather conditions

Whilst we endeavour to carry out our SUP sessions, instructors' availability and weather conditions (if it is very windy or there is torrential rain meaning poor visibility) may mean we have to reschedule your lesson. We will always contact you to advise you as soon as we are able to discuss the options with you.

What to bring

Try to arrive 'ready to go' if possible.

What to wear/bring?

Remember to check weather forecast and dress accordingly.

In warm weather (spring/summer):

gym/jogging type quick drying 'technical' clothing
footwear is essential - neoprene/water shoes are best, if not a spare pair of trainers or old sandals (with a heel strap) will do. Your feet will get wet! NO FLIP FLOPS (you may lose them in the water and the river mud)
change of clothes and a towel just in case you take a little dip during your SUP lesson
extra layers to put on after the activity (exercise makes us feel a bit chilly after)
waterproof case for your phone if you are planning to take it on water with you
retainers for your glasses/sunglasses (don't lose them!)
wetsuits are available on site if required
sunscreen is a MUST in the summer even on an overcast day.
make sure you arrive HYDRATED to your session (please start drinking water 1- 2 hrs before your session and drink plenty of water!)

Where can I leave my belongings?

There are no lockers on site but personal belongings (in a bag) can be left in the arches.

Requirements

You do not need to be a proficient swimmer, but should be comfortable about falling into water while wearing a buoyancy aid.

A certain level of flexibility and ability to get up to standing from kneeling is required for learning to paddleboard.

You will need to shower / wash thoroughly after the session if you have fallen in or been splashed and need to ensure any open cuts are covered.

We have taken people with physical and mental disabilities out on the water however please contact us before booking as we may need to take you out privately to ensure you receive the coach's full attention.

We will also need to know of any recent injuries prior to the session.

Itinerary

The session will start with some land-based training at Kew Bridge, before heading out on the river and being gently taken by the tide. We will pass some of West London's most iconic sites and when the tide turns we will be taken back to Kew Bridge with the tide.

*How far we get depends on the conditions on the day.

Cancellations

Free flexible rescheduling of sessions with 5 days notice

We understand circumstances change and you may wish to change the date/time of your session. We offer flexible rescheduling. Refunds minus admin/coaching fee will only be considered in unprecedented circumstances.

Flexible rescheduling:

first reschedule is FREE if email request to reschedule is submitted 5 days before the session's start; every subsequent reschedule will be subject to £15 admin fee
reschedule request submitted less than 5 days but more than 72hrs in advance will be subject to £15 admin fee
reschedule request submitted more than 24hrs but less than 72hrs will be subject to 50% charge of the value of the session
reschedule request submitted less than 24hrs is treated as 'cancelled on the day' and full charges apply; partial refunds or credit vouchers for parts of payment can be offered only in exceptional circumstances and depending on the session type

All requests to reschedule must be submitted by email to: info@active360.co.uk

CANCELLATIONS AND/OR CHANGES MADE BY ACTIVE360

1. Cancellations by Active360

We very rarely need to cancel or postpone sessions due to inclement weather, adverse river conditions or circumstances beyond our control e.g. unexpected river closures, red flag warnings etc. In such situations we will offer an alternative day/time at no extra charge accommodating your requirements as much as possible or a credit note for future booking if you are unable to make immediate alternative plans.

Refunds will be considered in some circumstances but these are only made on individual basis.

Weather conditions in the UK are changeable and we are used to operating in various conditions. When the conditions are not favourable we may contact you in advance to see whether you still wish to continue with your booking or you would rather postpone.

We are not able to accommodate customers’ weather preferences and we have run some of our best and memorable sessions in challenging conditions e.g. rain and/or wind.

Please share your concerns with us and we will be happy to discuss with you and make any reasonable adjustments to ensure you have an enjoyable experience.

* All our business clients are advised to take out insurance against cancellation of event. Individual clients may wish to consider exploring this option.

2. Changes to group sessions by Active360

Active360 reserves the right to reschedule timetabled group sessions due to low client demand (min. number of participants not reached) or instructor unavailability. Alternative dates will always be offered to customers at no extra charge.