Why not book an instructor all to yourself. Whether you want to work on your technique, gain knowledge on how to navigate the river safely or just introduce yourself to SUP at your own pace.
We have adapted our sessions to adhere to social distancing guidelines and all equipment will be disinfected after each session.
This stand up paddleboard session is suitable for beginners and adults of all abilities and ages.
Please complete the questionnaire as information about your paddling ability, weight and height helps the instructor to choose the right equipment for you.
You will need to be able to swim and be confident in the water. Certain level of flexibility and ability to get up to standing from kneeling is required for learning to paddleboard.
*Please note 3rd party vouchers are not applicable for these sessions.
Weather conditions
Whilst we endeavour to carry out our SUP sessions, instructors' availability and weather conditions (if it is very windy or there is torrential rain meaning poor visibility) may mean we have to reschedule your lesson. We will always contact you to advise you as soon as we are able to discuss the options with you.
No specialist clothing is required. In warm weather, ordinary gym gear will be fine (shorts/leggings/T-shirt/sweatshirt), with old sandals or trainers you don't mind getting wet. Or you can get cheap neoprene wet shoes from most large supermarkets. No bare feet, footwear is required at all our SUP locations.
In colder weather (November - March), a wetsuit would be advisory. We have wetsuits available if requested in advance. Always bring a towel and a change of clothes just in case you take a little dip during the SUP lesson.
Some neoprene shoes are available to borrow on site but not all sizes are available and these are well used shoes. It might be an idea to bring a spare pair of socks with you if you are worried about using neoprene shoes that were well used.
Old pair of trainers with socks will do for shorter sessions.
Neoprene socks are available to buy on site (and as an add on while booking) - these are great replacement if you don't have neoprene shoes - neoprene socks will fit in bigger trainers.
In light of the the current Covid-19 restrictions, we will require you to keep a safe distance of at least 2m from your coach during both the safety briefing and the on-water session. The coach only come within this distance if it is absolutely necessary for your safety. You do not need to be a proficient swimmer, but should be comfortable about falling into water while wearing a buoyancy aid.
A certain level of flexibility and ability to get up to standing from kneeling is required for learning to paddleboard.
You will need to shower / wash thoroughly after the session if you have fallen in or been splashed and need to ensure any open cuts are covered.
We have taken people with physical and mental disabilities out on the water however please contact us before booking as we may need to take you out privately to ensure you receive the coach's full attention.
We will also need to know of any recent injuries prior to the session.
The session will start with some land-based training at Kew Bridge, before heading out on the river and being gently taken by the tide. We will pass some of West London's most iconic sites and when the tide turns we will be taken back to Kew Bridge with the tide.
*How far we get depends on the conditions on the day.
Free flexible rescheduling of sessions with 5 days notice
We understand circumstances change and you may wish to change the date/time of your session. We offer flexible rescheduling. Refunds minus admin/coaching fee will only be considered in unprecedented circumstances.
Flexible rescheduling:
All requests to reschedule must be submitted by email to: info@active360.co.uk
CANCELLATIONS AND/OR CHANGES MADE BY ACTIVE360
1. Cancellations by Active360
We very rarely need to cancel or postpone sessions due to inclement weather, adverse river conditions or circumstances beyond our control e.g. unexpected river closures, red flag warnings etc. In such situations we will offer an alternative day/time at no extra charge accommodating your requirements as much as possible or a credit note for future booking if you are unable to make immediate alternative plans.
Refunds will be considered in some circumstances but these are only made on individual basis.
Weather conditions in the UK are changeable and we are used to operating in various conditions. When the conditions are not favourable we may contact you in advance to see whether you still wish to continue with your booking or you would rather postpone.
We are not able to accommodate customers’ weather preferences and we have run some of our best and memorable sessions in challenging conditions e.g. rain and/or wind.
Please share your concerns with us and we will be happy to discuss with you and make any reasonable adjustments to ensure you have an enjoyable experience.
* All our business clients are advised to take out insurance against cancellation of event. Individual clients may wish to consider exploring this option.
2. Changes to group sessions by Active360
Active360 reserves the right to reschedule timetabled group sessions due to low client demand (min. number of participants not reached) or instructor unavailability. Alternative dates will always be offered to customers at no extra charge.
